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If you're not ready to take the exam, you can study with us again for free.
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If you're not satisfied with your score gain—no matter how many points you improve—you can study with us again for free.
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And, if you don't score higher, you can study with us again for free or get your money back.
Eligibility Requirements
To be eligible, you must be a first-time Kaplan student for the particular exam for which you are preparing and you must establish a baseline score BEFORE you undertake the Kaplan program. If you have previously taken the test for which you are currently preparing, and have a current, official score, your most recent official score is your established baseline. If you have never taken the test before, a Higher Score Guarantee-compliant Kaplan diagnostic taken before any training* will serve as your baseline. If you are unable to take your Higher Score Guarantee-compliant diagnostic before you begin training* and you don't have a valid official score, you are ineligible for the Higher Score Guarantee. In addition to establishing a baseline, you must attend (or make-up in person) all lessons, take all required practice tests and complete the required homework for your course.
This offer is open to GMAT, GRE, and SAT students who purchased a course through the Paris Kaplan Center. To repeat the course, international students studying in France must establish eligibility with immigration regulations in addition to meeting the eligibility requirements above.
This guarantee does not apply to "DIF" and "CIF" students neither in case of the student's company or school bears the cost of the preparation course.
GROUP & ONLINE COURSES
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GMAT: Only GMAT Unlimited Courses, GMAT Intensive Courses, GMAT Immersion Courses, GMAT Advanced Anywhere Courses, GMAT Classroom Anywhere are eligible for Higher Score Guarantee. GMAT On Demand Courses are not eligible for Higher Score Guarantee.
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GRE: Only GRE Immersion Courses, GRE Classroom Anywhere Courses are eligible for Higher Score Guarantee. GRE On Demand Courses are not eligible for Higher Score Guarantee.
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SAT: Only SAT Immersion Courses, SAT Intensive Courses and SAT Classroom Anywhere course are eligible for Higher Score Guarantee.
TUTORING
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GMAT: Higher Score Guarantee applies to Private Tutoring students who have purchased 15-hour, 25-hour, or 35-hour packages: students who choose to exercise the repeat option are eligible to repeat the Classroom Course or to purchase further tutoring hours at a discounted rate of 95€ per hour.
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GRE: Higher Score Guarantee applies to Private Tutoring students who have purchased 15-hour, 25-hour, or 35-hour packages: students who choose to exercise the repeat option are eligible to repeat the Classroom Course or to purchase further tutoring hours at a discounted rate of 95€ per hour.
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SAT: Higher Score Guarantee applies to Private Tutoring students who have purchased 20-hour, 25-hour, or 35-hour packages: students who choose to exercise the repeat option are eligible to repeat the Classroom Course or to purchase further tutoring hours at a discounted rate of 95 € per hour.
In order to claim a refund you must return all of your course material and your official score report to the Paris Kaplan Center located at 14 Boulevard Montmartre 75009 Paris, France. If the course material has been used, we will charge you 80€.
Claims for refund or repeat must be made within 90 days of your course expiration date. Students who are eligible to continue studying are allowed to do so only once. In order to claim a refund you must take your exam within 30 days of your course expiration date and complete all required assignments before taking your test. All claims for refund must be accompanied by an official post-course score report. All course materials and any Kaplan student ID card must be returned upon Higher Score Guarantee refund requests. If you accept our free repeat, you are no longer eligible for a refund. Students who claim the free repeat option will be granted a 90 day extension of their current online syllabus, and may have their practice exams reset upon request. Students enrolled in a free repeat are NOT eligible to retake the Official Test Day Experience.
The Paris Center reserves final discretion in determining whether a student does or does not qualify for the Higher Score Guarantee. Once a determination has been made regarding a student’s eligibility for either the free repeat or money back portion of the Higher Score Guarantee it cannot be appealed. Kaplan reserves the right to limit the number of repeat enrollments per course module.
*Training is defined as attending any Kaplan course or using any Kaplan resources, including online resources.